Response to media reports concerning litigation against Quadrant

Response to media reports concerning litigation against Quadrant

A local lawyer has targeted Quadrant with a series of lawsuits filed over the past several years. From time to time, reports of these lawsuits appear in the media. These reports are often inaccurate.

The lawsuits have not been certified as a class action. The present cases involve five separate homes, built between 2000 and 2006, and located in three different communities. The homeowners claim there are defects in the houses. Quadrant offered to make repairs at no cost to the homeowners under the limited warranty it provides to all homebuyers. These homeowners rejected these offers and have denied Quadrant access to their homes to make the repairs.

At Quadrant, we are proud of the homes we build. Our “Even Flow” construction process and our 54 Working Day completion schedule create the efficiency and reliability that allow us to deliver on our promise of “More House. Less Money.” The predictability of these processes frees our on-site superintendents to focus on quality concerns rather than scheduling issues. Our superintendents also meet with homebuyers at specific points during the construction process to review progress and explain next steps.

Quadrant has a longstanding commitment to customer satisfaction, and we stand behind our homes. Every Quadrant home goes through a series of building code inspections and internal Quadrant inspections before it is delivered to the buyer. However, because a new home is a handmade product, with thousands of component parts, it will not be perfect. Once a buyer takes possession, Quadrant’s Homeowner Service Department is responsible for providing warranty service as needed. We strive to consistently provide the finest warranty service in the Pacific Northwest region.

The homeowners who have filed the present lawsuits have refused to let Quadrant repair the claimed defects. Periodic press reports appear to be an effort by the homeowners or their counsel to circumvent the legal process and try their cases in the media. We are in the unenviable position of having to suffer through these inaccurate reports because we will not settle these claims on the homeowners’ unreasonable terms. We do, however, remain ready to make repairs if the homeowners would permit us to do so.

Further questions should be directed to Kate Tate.